Code of Ethics
Code of Ethics for Lunaspetstore.com
As a pet supply online marketplace with multiple vendors, we are committed to providing our customers with high-quality products and excellent customer service. We also hold ourselves and our vendors to the highest ethical standards to ensure that we conduct business in an honest, fair, and responsible manner.
Honesty and Integrity
We will conduct business with honesty and integrity in all of our interactions with customers, vendors, and other stakeholders. We will be transparent in our business practices and will not engage in any deceptive or fraudulent activities.
Fairness and Equity
We will treat all customers and vendors fairly and equitably, and will not discriminate based on race, gender, religion, sexual orientation, or any other protected characteristic.
Responsibility and Sustainability
We will take responsibility for the impact of our business practices on the environment and will work to minimize our environmental footprint. We will also be responsible for the welfare of animals and will not support or condone any form of animal cruelty.
Quality and Safety
We will ensure that all products sold on our platform meet high standards of quality, safety, and performance. We will also ensure that all products are labeled and marketed accurately and that they comply with all applicable laws and regulations.
Respect and Privacy
We will respect the privacy of our customers and vendors, and will protect their personal information in accordance with our privacy policy.
Compliance
 We will comply with all applicable laws and regulations, including those related to product labeling, safety, and environmental protection.
Reporting Violations
We will encourage our customers, vendors and other stakeholders to report any violations of this code of ethics to us and we will investigate and take appropriate action.
By using our platform, our vendors agree to abide by these standards of ethics and conduct business accordingly. We are committed to maintaining these principles and will continue to review and update our policies as necessary to ensure that we maintain the highest ethical standards.