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About Us

About Us

Welcome to Lunaspetstore.com, your one-stop online marketplace for all your pet supply needs.

We are a team of pet lovers who understand the importance of providing your furry friend with the best care possible. That's why we have created an online platform where you can find a wide range of high-quality pet products from reputable vendors all in one place.

Our website features a variety of products such as food, toys, grooming supplies, and more. With multiple vendors, you can be sure to find the perfect product for your pet's unique needs.

Our mission is to make it easy and convenient for pet owners to access the products they need to keep their pets happy and healthy. We are passionate about providing excellent customer service and strive to ensure that our customers are completely satisfied with their shopping experience.

We believe in the importance of transparency and fairness in our business practices. That's why we have a code of ethics in place to ensure that all vendors conduct business in an honest, fair, and responsible manner.

We are constantly working to improve our platform and welcome any feedback or suggestions you may have. Thank you for choosing Lunaspetstore.com for your pet supply needs. We are honored to be a part of your pet's journey and we look forward to serving you and your pet in the future.

 
What is Lunaspetstore.com?

Lunaspetstore.com is an online marketplace for pet supplies where customers can shop for a wide range of products from multiple vendors in one place. Our website features food, toys, grooming supplies, and more for all types of pets.

Who are the vendors on Lunaspetstore.com?

Our vendors are a diverse group of businesses that specialize in pet products. They are carefully selected based on product quality, customer service, and adherence to our code of ethics.

How do you ensure the quality of products on your platform?

We have a strict quality control process in place to ensure that all products sold on our platform meet high standards of quality, safety, and performance. We also have a code of ethics for vendors to follow, which includes guidelines for product labeling, safety, and environmental protection.

What types of pets do you cater to?

We cater to all types of pets, including dogs, cats, birds, fish, and small animals.

How can I contact customer service?

You can contact our customer service team via email at support@lunaspetstore.com. Our customer service team is available Monday-Friday from 9am-5pm EST to answer any questions you may have.

Are there any warranties or guarantees on the products sold on your website?

Warranty and return policies vary depending on the vendor and the product. Please refer to the individual vendor’s policy for more information.

How can I track my order?

Once your order has been shipped, you will receive a tracking number that you can use to track the progress of your shipment.

How can I become a vendor on your platform?

If you are interested in becoming a vendor on our platform, please reach out to us at vendor@lunaspetstore.com. We would be happy to discuss the process and requirements for becoming a vendor.

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