Refund and Returns Policy

Return Policy for Lunaspetstore.com

At Lunaspetstore.com, we want our customers to be completely satisfied with their purchases. However, we understand that there may be times when you need to return a product. Our return policy for products sold on our platform is as follows:

Return Eligibility

Products may be eligible for return if they are in new and unused condition, in the original packaging, and have all the original tags and accessories. Products that have been used, opened or show any signs of damage are not eligible for return.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

Return Timeframe

Customers have 14 days from the date of delivery to request a return.
Return Process: Customers must contact the vendor directly to initiate a return. The vendor will provide instructions on how to return the product. Customers are responsible for return shipping costs, unless the product is defective or the wrong item was received.

Refunds

Refunds will be issued to the original payment method. The refund will be processed within 14 days of receipt of the returned product.

Exchanges

If you wish to exchange a product, please contact the vendor directly to initiate the exchange process.

Custom Orders

Custom orders are not eligible for return or refund.

Special Promotion and Sale Items

Products purchased during special promotions or sales may have different return policies. Please refer to the specific promotion or sale for more information.

Damaged or Defective Items

If you receive a damaged or defective item, please contact the vendor immediately. The vendor will work with you to resolve the issue and either provide a replacement product or a refund.

Please note that our return policy is based on the policy of our vendors, and each vendor may have different return policies. The return policy listed above applies to most of the products on our platform, but please refer to the vendor's return policy for more information.

If you have any questions or concerns regarding our return policy, please contact us at support@lunaspetstore.com

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