Shipping FAQ

Shipping FAQ for Lunaspetstore.com

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

How are shipping costs calculated?

Shipping costs are calculated based on the weight and dimensions of the products, as well as the destination address. Additional charges may apply for large or heavy items.

How long will it take for my order to be shipped?

Shipping times vary depending on the vendor and the availability of the products. You will be provided with an estimated shipping time at the time of checkout.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number that you can use to track the progress of your shipment.

How do I change my shipping address?

You can change your shipping address by logging into your account and updating your personal information. If your order has already been shipped, we may not be able to change the shipping address.

Can I expedite my shipping?

Expedited shipping may be available for an additional fee. Please contact the vendor for more information.

Do you ship internationally?

Yes, we ship to most countries worldwide. Additional charges may apply for international shipping

What should I do if my order is lost or damaged during shipment?

If your order is lost or damaged during shipment, please contact the vendor immediately. They will work with the carrier to resolve the issue and either resend the order or provide a refund.

What is your return policy?

Our return policy varies depending on the vendor. Please refer to the individual vendor’s return policy for more information.

Can I ship to a PO box?

Yes, we can ship to a PO box. Please ensure that you provide the correct address at checkout.

What do I do if my package is marked as delivered but I have not received it yet?

Please contact the carrier to inquire about the delivery status of your package. They may be able to provide more information on the delivery location.

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